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Hazel Bird project manages, copy-edits and proofreads sometimes dizzying quantities of interesting words for clients ranging from global academic and trade publishers to government policy units to publishers of creative non-fiction. Her focus is on developing dynamic collaborations with her clients in order to help make their goals a reality. Her biggest project to date was a twelve-volume international encyclopedia with over a thousand contributors. She lives in the stunning countryside of the Wye Valley in Herefordshire, UK, and spends her free time trying to corral her ancestors into some sort of order and attempting to offset a severe doughnut preoccupation with heavy lifting.
ABOUT THE BLOG
The Wordstitch Blog brings together my experience working in publishing on both sides of the client–freelancer relationship (often simultaneously). It aims to foster great working relationships, from a belief that the best text products (of whatever kind) emerge out of genuine collaboration and excellent communication.
- We are already surviving
- Psychological safety in editorial work
- Disengage, re-engage: 13 tips for proofreading text you’ve already copy-edited
- Difficult feedback: should you send it and, if so, how?
- When editorial project managers expect too much
- How to use bubble charts to get a snapshot of your clients’ value to your business
- How to close an editorial project effectively
- Proofreading pitfalls: Nine tips to improve your proofreading strategy
Tag Archives: getting work
If you’re like me, you keep meticulous records of all of your projects, including hours worked, hourly rates, speed of work and so on. It’s easy to quickly rack up a lot of data, but data is no good if it’s not put to practical use. I do various ongoing and yearly analyses of my data, and one of those analyses involves creating a bubble chart to give me a snapshot of my clients’ value to me, both monetarily (the volume of work and how much I get paid for it) and in terms of how much I like working with each client. This gives me a visually intuitive way of seeing the cold, hard facts of the value of my clients to my business.
Here’s what I put into my chart:
- client name
- overall income for each client
- average hourly rate for each client
- a subjective rating of how much I enjoy working with the client.
Not long ago, I met up with three old university friends who are all employed by (or have been employed by) large public-sector organisations. Their work environments (the support and demands of a corporate structure; the necessity of wearing shoes with rigid soles) couldn’t be more different from mine (the freedom to improve or damage my business unchecked by rules set by others; an office six metres from my bed). Yet I always learn things from our work-related chats, whether in the form of direct tips to apply to my business or reflections that give me an altered viewpoint on how I exist as a small business owner. I’d like to share two of those reflections with you.
Next to money, feedback is the most valuable commodity we get from our clients
Whether through direct reporting, receipt of career mentoring, performance evaluations or 360-degree reviews, my employed friends receive a vast amount more feedback on their work than I do as a self-employed person.… read the rest >>
But, however good your editorial skills, they may not be able to save you from losing a client to certain common etiquette pitfalls. I’ve collected seven of these below. These examples particularly apply to relationships with traditional project managers (PMs) or production editors. However, they can apply to relationships with business or self-publisher clients too.
Avoid these ‘sins’ to lessen your chances of irritating your client into dropping you as a supplier.
1. Bad filing
Unhelpfully named documentation can be a hindrance and gives a poor impression of your professionalism. When communicating with your PM or other members of the project team, try to pick email subjects and file names that will be helpful to everyone. For example:
- Never title an email ‘Index’, ‘Queries’, ‘Complete’, ‘Help please!’
In my previous post I gave some tips for freelance editors, proofreaders and indexers on how to keep getting rehired by clients. A contact subsequently suggested a mirror article on how those clients could improve in their dealings with freelancers.
Given that client relations are a perennial bugbear of freelancers, this seemed an interesting topic to tackle. So, here are my thoughts on what editorial project managers (PMs) – including me – can do to stop their freelancers jumping ship and swimming off towards more appealing prospects, and also how PMs can support the freelance community more generally.
For brevity I’ll shape my thoughts around a traditional publishing scenario, but my aim is for these points to be relevant to all sorts of contexts in which clients send text out to freelancers for them to work their magic.
1. Look at the manuscript
The first step in project management is to actually look at the manuscript, in detail, for at least the amount of time it takes to drink a cup of tea.… read the rest >>
Here’s the situation: you’ve got yourself onto a publisher’s list and, after a few months, you receive an email offering interesting work at a great rate of pay. You accept the job and complete it on deadline and to the best of your abilities, and the project manager (PM) seems happy (or, at least, you don’t receive any negative feedback, which is often the best feedback a busy PM has time for).
And then… nothing.
You don’t hear from that client again and are left feeling disappointed and perhaps even unsettled, wondering how you scuppered your chances of follow-up work .
Often, this is just the way the game works. The more established freelancers realise this and accept that some opportunities will lead to a regular gig and in others they’ll just be a stand-in. There are all sorts of reasons – none of them anything to do with a freelancer’s skills – that might mean they aren’t rehired.… read the rest >>